|Do you sell fabric?|
|You bet your sweet bippy we do! |
We carry quilting cotton, canvas, jersey, voile, linen, rayon and more!
|Do you sell sewing machines?|
|No we don’t; we go to Dominion Sewing Centre at 879 Kingsway for all our sewing machine needs!|
|Can I order online and pick up in store?|
|Heck yes you can. We aim to have your order ready for pick-up within 2 business hours. That means if you make your order when we are closed you can expect your order to be ready 2 hours after we open the next business day. You'll get a notification as soon as your order is ready for pick up! (but first you will get an email that says we are processing your order, wait for the email that says it's ready for pick up, it will come soon, we promise!) |
*Please keep in mind, if it's a sale day we may need extra time to get orders ready and they will most likely only be ready the next business day. Thanks for your patience!
|How much will shipping cost?|
It depends on two things: How much you spend and where you live. We’ll cover the shipping for any purchase of $200 or more. Below are our two shipping rate tables. The first one is for Ontario, the second one is for the rest of Canada.
LETTERMAIL: We can also send up to about 1.5m of fabric through Lettermail, which is much more affordable, but takes A LOT longer, especially right now. If you want your order shipped Lettermail, choose Economy. It has to be able to fit through the Slot of Doom which is 2cm thick. There will be no tracking and no insurance on your order.
Note for ALL shipping: If there’s a difference of $2 or more in actual costs, we will refund you the extra shipping paid.
Expedited anywhere in Ontario: This is usually pretty fast and can get to you in as little as 3 days, but can take over a week. Canada Post, amiright!
under $24= $11.99 shipping
$24-under $100= $15.99 shipping
$100-under $200= $22.99 shipping
$200 and over = free shipping!
The rest of Canada:
under $24= $12.99 shipping
$24-under $100= $17.99 shipping
$100-under $200= $25.99 shipping
$200 and over = free shipping!
|I live outside of Canada. Can I order fabric from you?|
|For now we are shipping only within Canada. Sorry, eh.|
|What happens if I want a refund?|
Here’s our refund policy:
In store: Unopened notions can be returned or exchanged within 1 week with a receipt. Fabric, handmade items, kits and patterns are all final sale. If your purchase is defective (nobody likes defective fabric) and you were unaware of this at the time of purchase, talk to us about the issue; we’re pretty reasonable people. (Unless we’re hungry)
Online Store: If the item being returned was a web order, let us know you’d like a return within a week of receiving the item. The cost of return shipping is paid by you, the customer, unless the problem with the order is our mistake. In which case, let’s chat about the problem; as I said we are reasonably pretty people! Also send chocolate I’m hungry.
Classes: There are no refunds on classes. Deposits are not refundable, but can be date-transferred (to a future class) up to 10 days before the start of the original class. This policy is strictly enforced.
|When can I expect my order to arrive?|
|We ship orders within 2 business days after you make your order. After that it's left in the trusting hands of Canada Post. If you do not receive your order within 10 business days please check in with us.|