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-There are NO refunds on classes, cut fabric or patterns. Class fees are NOT refundable but can be date-transferred (to a future class) up to 10 days before the start of the original class. This policy is strictly enforced. -Unopened notions and other items: Let us know you'd like a refund within a week of receiving the item. The cost of return shipping is paid by you, the customer, unless the problem with the order is our mistake. In which case, let's chat about the problem! -Shipping times are estimated, and do not include processing time. Orders for shipping are usually processed within 2 business days. -Curbside Pick-up: most orders will be ready within 2 hours of placing your order (during business hours). You will receive a "ready for pick-up" notification email! If you don't see it, check your spam folder.